Sign in for customers
General conditions
I. CONDITIONS FOR THE LESSEE'S LEGAL CAPACITY
Art.1. THE LESSEE is required to possess regular and valid personal documents: passport/ID card, driver's license, and a control slip with a driving experience of no less than 3 years and a minimum age of 21 years. Only the persons registered in this contract (THE LESSEE AND THE ADDITIONAL DRIVER) are allowed to drive the rented vehicle. In case the vehicle is driven by another person not listed in the rental agreement, THE LESSEE bears full responsibility for the value of the vehicle and any additional costs incurred, regardless of any paid fees for liability release or additional coverage.
Art. 1.1 Minimum rental period for the vehicle is 2 days (48 hours). Attaching or sticking any decorations, advertisements, or other elements to the vehicle's paint is not allowed. For celebrations, weddings, and balls, the rental prices are negotiable.
Art.2. By signing, THE LESSEE declares that they are a legally capable driver with a valid driver's license, possesses all necessary documents, and has the appropriate categories to operate the rented vehicle. THE LESSEE is obliged to obtain an international driver's license or a legalized translation of the original driver's license if it was issued by a country not a signatory to the Vienna Convention of 08.11.1968.
Art.3. If one or more additional drivers are listed in the rental agreement, they are jointly and severally liable with the person registered as THE LESSEE.
II. VEHICLE DELIVERY AND RETURN
Art.4. The vehicle is handed over to THE LESSEE in proper technical condition with equipment as specified in the handover protocol, an integral part of the contract, under the terms of which the vehicle must also be returned. THE LESSEE is obliged to return the vehicle with all provided documents at the location specified in the contract, within the agreed timeframe, and in the same condition. Upon signing the contract, any remarks (if any) regarding the vehicle's exterior or interior are noted in the handover protocol. Upon returning the vehicle, after inspection and if damages, shortages, or violations of the general terms of the contract are found, they shall be paid by THE LESSEE according to the prices of an official (authorized) service center for the respective brand.
Art.4.1. The vehicle is handed over washed and cleaned (externally and internally) at a car wash. If THE LESSEE returns the vehicle dirty and uncleaned, they are obliged to pay a cleaning fee of 25 Euro / 50 BGN for cars and 35 Euro / 70 BGN for vans.
Art.5. If THE LESSEE refuses to sign the handover protocol or upon returning the vehicle, it is signed unilaterally by THE LESSOR and a witness certifying the refusal, and the findings in the protocol bind the party refusing to sign and may be used as evidence in court.
Art. 6. THE LESSOR is obliged to provide a replacement passenger car if THE LESSEE wishes so, within 24 hours in case of a defect in the primary vehicle due to a manufacturing fault or natural wear and tear of any vehicle part, only if the defect occurred within the territory of the Republic of Bulgaria.
Art.7. When replacing the vehicle, THE LESSOR is obliged to extend the contract period by at least the time delayed in providing the replacement vehicle. If THE LESSEE refuses the replacement vehicle, the payments made up to that point shall be subject to Art. 17.
Art.8. Upon receiving the vehicle, THE LESSEE provides THE LESSOR with a deposit specified in this contract, which guarantees the proper fulfillment of THE LESSEE's obligations under the contract and serves as compensation for THE LESSOR for damages to the rented vehicle incurred during the contract period. Upon returning the vehicle by THE LESSEE under conditions of proper use and without damages or shortages, the deposit is fully refunded.
Art.9. If THE LESSEE fails to fulfill any of their obligations and responsibilities under the contract, THE LESSOR has the right to withhold the entire deposit or such part of it as necessary to cover the costs of remedying the damages incurred, as well as compensation for lost benefits.
Art.10. If THE LESSEE has provided debit or credit card details and the deposit has been authorized from it, they irrevocably and unconditionally agree that THE LESSOR may withdraw additional payments from the cardholder in the following cases:
1. Any breach of the contract for which compensation and penalties are provided;
2. Collection of fees not paid by THE LESSEE;
3. Additional costs incurred by THE LESSOR during the period of possession of the rented vehicle by THE LESSEE – fines for traffic violations, shortages, and damages to the vehicle.
Art.11. Failure by THE LESSEE to return the rented vehicle for more than 24 hours after the return time specified in the contract is considered misappropriation under the meaning of the Criminal Code. In this case, THE LESSOR notifies the competent authorities of the committed crime while retaining all rights under this contract. THE LESSEE declares that they are aware of the following circumstances:
1. The rented vehicle is not their property; under this contract, the vehicle is given to them to hold, maintain, and operate; THE LESSEE has no right to treat the vehicle as their own, and if they do so, they are liable under Art. 206 of the Criminal Code for misappropriation.
2. THE LESSOR reserves the right to reclaim possession of the vehicle without notice, at any time, and at THE LESSEE's expense if the vehicle is used in violation of this contract. If a GPS tracking system is installed in the rented vehicle, THE LESSEE irrevocably agrees that THE LESSOR may retrieve data from it to monitor compliance with the terms of this contract by THE LESSEE.3. If THE LESSEE has not received written confirmation from THE LESSOR for extending the contract period and delays returning the vehicle, they owe the rental price of the vehicle as specified on the first page of the rental contract, calculated according to the official price list. For delays between 1-4 hours, half of the daily rental price is charged; for delays exceeding 4 hours, a full daily rental price is charged. For delays in returning the vehicle after the expiration of the rental contract without prior notice, the client is charged as follows: up to 1 hour – half a rental day; from 1 to 4 hours – one rental day; from 4 to 24 hours – two rental days; over 24 hours – each subsequent day at double the rate.
III. PAYMENT METHOD
Art.12. The full rental price of the vehicle must be paid by THE LESSEE or the additional driver at the time of receiving the vehicle and signing the handover protocol. The deposit must be provided via bank transfer from THE LESSEE's bank account to THE LESSOR's bank account or in cash. The credit card must be valid for the entire rental period. THE LESSEE may provide a deposit only with THE LESSOR's explicit consent. CONDITIONS FOR CARD PAYMENTS AND PAYMENTS THROUGH OUR WEBSITE:
1. Payment with debit/credit card via V-pos.
2. Types of cards accepted: debit, credit, and business cards Visa and Mastercard.
3. Transactions are carried out through the security programs MasterCard Identity Check and VISA Secure.
4. For security reasons, the maximum amount for card payment is 5000 BGN.
5. We do not store data of the bank cards used for payment through the website.
6. If a refund of an amount paid by bank card is necessary, the amount is refunded to the card used for the payment.
Art.13. In case of an accident, damage, or theft of the vehicle, no refunds of the rental fees paid under the contract will be made.
Art.14. The rental price does not include fuel and AdBlue fluid (for diesel engines). If the vehicle is returned with an incomplete fuel tank, THE LESSEE pays the full value of the missing fuel and AdBlue fluid (7 BGN/liter for original Volkswagen AdBlue). Refilling AdBlue from a gas station is not allowed. The consumed quantity is additionally paid to THE LESSOR (1 liter per every 500 km driven). The vehicle must be refueled only at licensed gas stations (EKO, OMV, SHELL, GAZPROM, PETROL, etc., excluding ZARA and CARGO), and upon return, all receipts for all refuelings during the rental period must be presented, with the last refueling of the vehicle being no more than 30 minutes before returning the vehicle.
Art.15. The rental price does not include fines and penalties imposed for non-compliance with the Road Traffic Act of the Republic of Bulgaria or other regulatory provisions.
Art.16. If THE LESSEE wishes to extend the contract period, they must declare this in writing at least 48 hours before the expiration of the contract. THE LESSEE may extend the contract period, i.e., the use of the vehicle, only with written confirmation from THE LESSOR and must pay THE LESSOR the obligation for extending the rental period before the expiration of the main rental contract.
Art.17. If THE LESSEE returns the vehicle before the expiration of the contract, they receive 30% compensation or reimbursement for the unused days until the end of the contract.
Art. 18. Mileage limitation for the rental period – no mileage limitation. Deposit amount of 400 - 2,000 BGN, depending on the vehicle class.
IV. RIGHTS AND RESPONSIBILITIES OF THE LESSEE
Art.19. THE LESSEE is obliged:
1. To use the vehicle for its intended purpose, to maintain and operate it with the care of a good owner, complying with the Road Traffic Act.
2. To keep the key, remote control for the alarm, and vehicle registration certificate separately and not leave them in the vehicle when leaving it, nor in unsupervised places where they could be stolen.
3. In case of a road traffic accident (RTA), damage, or breakdown, to take all necessary measures to rescue, limit, and/or reduce the damages to the vehicle.
4. If the vehicle is stopped by the authorities of the Ministry of Interior from being driven due to THE LESSEE's fault, they are obliged to pay rent for the days the vehicle was stopped or confiscated for other reasons, plus an administrative fee of 200 Euro (400 BGN).
5. In case of an RTA, theft, damage, accident, or any incident concerning the rented vehicle, to comply with the requirements of the Road Traffic Act and its implementing regulations for drafting protocols and other documents issued by the Police/Traffic Police. In case of damage/accident or theft, THE LESSEE is obliged to immediately notify THE LESSOR and the Police, providing all facts, circumstances, and data (names of witnesses, etc.) related to it, as well as to fully cooperate with the Police/Traffic Police in issuing an RTA Protocol, which must be submitted to THE LESSOR within 3 days of the incident. No later than the 5th day after the incident, to provide the vehicle for inspection and photos by the insurance company. To fully cooperate with THE LESSOR and the insurance company in clarifying the incident and the damages incurred. If a Protocol or other document from control authorities and the Police is not provided, THE LESSEE bears all costs for repairing the damages to the vehicle. /Providing incorrectly filled documents or documents provided outside the specified deadlines is considered as non-provision of documents.
6. THE LESSEE has no right to leave the territory of the Republic of Bulgaria with the rented vehicle without being explicitly authorized to do so in a separate power of attorney. In case of violation, THE LESSEE pays a compensation of 500 Euro. In case of claims by third parties against THE LESSOR for the period of unauthorized exit of the rented vehicle outside the borders of the Republic of Bulgaria, THE LESSEE bears financial responsibility for the damages caused by their fault. All additional coverages paid by THE LESSEE in this case are invalid, and they are fully responsible.
7. To notify THE LESSOR in writing with at least 48 hours' notice if THE LESSEE wishes to return the rented vehicle before or after the time specified in the contract.
Art.20. THE LESSEE is responsible and obliged Art.21. THE LESSEE bears full financial responsibility to compensate THE LESSOR in full for damages incurred and lost benefits calculated according to the price list of the respective vehicle for the number of days required to restore the damages and calculated in accordance with the prices of an official service center for the respective brand in the following cases (situations):
1. RTA or damage due to THE LESSEE's fault, as well as non-compliance with traffic rules, gross negligence, and all other violations described in the General Terms of the insurance company. For parking damages or other damages caused while driving the vehicle by THE LESSEE / impacts from stones on the road or other objects on the road surface /.
2. Theft of parts of the vehicle and its equipment, missing parts, or lack of provided snow chains, roof racks, child seats, ski racks, and other similar additional equipment or accessories.
3. RTA, damage, theft, fire, or broken glass, in the absence of a Constatation Protocol or official note from the Police/Traffic Police. Providing incorrectly filled documents or documents provided outside the specified deadlines is considered as non-provision of documents.
4. Damages and losses resulting from driving the vehicle under the influence of alcohol or other intoxicating substances, as well as providing the vehicle to a third party not authorized in the contract or not possessing a valid driver's license.
5. Damages to tires, rims, chassis, or running gear of the vehicle or broken glass, occurring during the term of the vehicle rental contract, which are not caused by fire or RTA, certified by an RTA Protocol from the Police/Traffic Police. Providing incorrectly filled documents or documents provided outside the specified deadlines is considered as non-provision of documents.
6. Failure by THE LESSEE to return the registration certificate, key, and remote control for the vehicle, the "Civil Liability" policy (together or separately) in case of theft from the vehicle by a third party.
7. In case of loss, destruction, or theft of the registration certificate, key, remote control, technical inspection sticker, and vehicle license plates, THE LESSEE pays a fee equal to the value of the damage and a fee for lost benefits for rent for the number of days according to the price list of the respective vehicle, required to restore the lost, destroyed, or stolen items and documents listed above.8. In case of an accident visit or provision of a replacement vehicle at a location different from THE LESSOR's office due to an RTA or damage causing immobilization of the primary vehicle or inability to fulfill its primary purpose, as well as in case of theft of the same or another reason for a visit by THE LESSOR's team to a location different from the company's office due to THE LESSEE's fault, the latter is obliged to pay the costs for delivery/visit: price per km in each direction 2.0 BGN, administrative fee 200 BGN, and the value of all additionally incurred costs. THE LESSEE is entitled to only one replacement vehicle.9. In case of an RTA or damage where THE LESSEE is proven with a protocol or document from the Police to be not at fault, they are obliged to pay the rental price of the vehicle for lost benefits, calculated according to the price list of the respective vehicle for the number of days required to restore the damages, including the time for issuing an assignment letter by the insurance company.
Art.22. It is strictly prohibited: using the vehicle to tow another vehicle or trailer; participating in races, training, tests, or trials; using the vehicle for transfers; conducting paid transportation of people or other materials; using the vehicle for delivery-type itinerant trade; transporting hitchhikers, bulky, bulk, or other cargo beyond what is permitted by the vehicle manufacturer; driving it outside the national road network or on roads without permanent pavement. In case of violation of any of the above rules, THE LESSEE pays a penalty of 500 euros, and THE LESSOR has the right to terminate the contract and take the vehicle immediately upon detecting the violation, without owing any refund of amounts paid by THE LESSEE up to that point.
Art. 23. Smoking and transporting animals in the rented vehicle is strictly and unconditionally prohibited. If traces of smoking or animal transportation are found, THE LESSEE owes a penalty of 200 Euro.
V. ADDITIONAL FEES AND INSURANCES
Art. 24. Upon request, after additional payment by THE LESSEE and noting them on the first page of the contract, the following services may be provided:
1. Fee "Travel abroad". In the contract, it is noted as "Travelling abroad tax". It is paid if THE LESSEE wishes to leave the country's territory with the rented vehicle. The countries for which the fee is paid are listed in the power of attorney for driving abroad.
2. Fee "Out-of-hours" for handing over or returning the vehicle outside working hours or on an official holiday. In the contract, it is noted as "Out of working time tax" – standard working hours from 08:00 to 17:00.
3. Fee "Delivery" or "Collection" of the vehicle at a location specified by the client. In the contract, it is noted as "Delivery" or "Collection". Depending on the delivery/collection location, the price is determined by negotiation.
4.INSURANCE COMPANY CONDITIONS:!!! The lessee is obliged to comply with the conditions of the insurance companies and the insurance terms, traffic laws, according to the described General Terms of the insurance company and the Auto Casco insurance. In case of refusal of compensation by the insurance company due to gross negligence, non-compliance with traffic laws, intentional acts, and other reasons described in the insurer's general terms, the lessee owes the full amount of the damages caused or the full insurance value of the vehicle.
!!! The lessee is obliged to provide all necessary documents (protocols) from the Police in case of damage or theft of the vehicle. Otherwise, the lessee owes the full amount of the damages caused or the full insurance value of the vehicle.
For lost documents, audio systems, license plates, navigation devices, keys, and any other type of additional equipment, the lessee is fully responsible. None of the insurances cover damages to the vehicle's interior.!!!
THE LESSEE OF THE VEHICLE IS OBLIGED TO MONITOR THE MILEAGE OF THE VEHICLE AND BEFORE REACHING 30,000KM / 45,000KM / 60,000KM / 75,000KM, etc., TO CONTACT THE LESSOR OF THE VEHICLE TO FOLLOW INSTRUCTIONS FOR LEAVING THE VEHICLE IN A VOLKSWAGEN SERVICE CENTER FOR OIL CHANGE AND ENGINE MAINTENANCE. IF THE LESSEE DOES NOT COMPLY WITH THIS CONDITION AND EXCEEDS THIS MILEAGE, THEY OWE THE LESSOR OF THE VEHICLE THE FULL VALUE OF THE VEHICLE, AS NON-COMPLIANCE WITH THE WARRANTY CONDITIONS FOR VEHICLE MAINTENANCE INVALIDATES THE WARRANTY!!!
V. OTHER GENERAL CONDITIONS
Art. 26. All amendments and additions to the contract, as well as all documents reflecting its execution, are valid if made in writing and signed by authorized representatives of the parties.
Art. 27. In case of disputes, the text of the contract and the general terms in Bulgarian language are valid. Disputes not resolved voluntarily between the parties are settled by the competent district court.
Art. 28. For all unregulated and arising from the contract cases, the provisions of the current legislation apply. The contract is made and signed in two identical copies – one for each party.
An integral part of it is the handover protocol.
Art. 29. By signing the contract, THE LESSEE gives explicit consent to THE LESSOR for the collection and processing of their personal data as well as photocopying of passport, ID card, driver's license, and control slip, in accordance with the Personal Data Protection Act, and their provision to third parties in connection with compliance and execution of the Road Traffic Act and the Commercial Law. Art. 30. In case of non-fulfillment of any of the obligations under this contract, THE LESSEE owes a penalty of five times the total rental price of the vehicle.
CANCELLATION/CHANGE OF RESERVATION CONDITIONS
A confirmed reservation can be canceled/changed up to 10 days before the start of the rental period without incurring fees. For cancellation/changes made less than 10 days before the start of the rental period, a fee of 20% of the final rental price is charged, but not less than the rental price of the vehicle for 1 day. The prepayment made when making the reservation will be refunded if an alternative vehicle cannot be provided. In case of no-show on the day of the reservation, the prepayment is not refunded.
APPENDICES TO THIS CONTRACT:
- COPY OF ID CARD
- COPY OF DRIVER'S LICENSE