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Privacy Policies

Art. 1 - General Provisions

At www.dlrent.bg, we are committed to ensuring the confidentiality and protection of your personal data in our capacity as the Administrator of the personal data you provide to us.

This Policy explains when and why we collect personal information ("personal information" and "personal data" are used as identical terms in this Policy) from individuals who visit our website and use our services, how we use it, the conditions under which we may disclose it to others, and how we protect it.

We may amend this Policy at certain times, so please ensure you are familiar with the current Privacy Policy. By using our website and the services provided through it, you agree to be bound by this policy.

Any questions related to this Policy can be sent to the following email: info@dlrent.bg

Art. 2 - About Us

We are www.rental-carsbg.com, providing services, products, or general information related to our business activities.

Our management address is: Stara Zagora, Tsar Simeon Veliki St. 83. When we use "we," "us," and verbs in this form in the text below, we refer to www.rental-carsbg.com.

Art. 3 - How We Collect Personal Information From You

We receive information about you when you use our website www.rental-carsbg.com, for example, when you submit a request for a quote/information or during the process of requesting, ordering, and using the services provided on the website.

Art. 4 - What Type of Personal Information We Collect

We only collect basic personal data about you, which does not include special categories of personal data ("sensitive data"). The personal information we collect may include your name, address, email address, phone number, other data required by the Accounting Act and other laws, as well as information about which pages are visited and when.

Art. 5 - Why We Need Your Data

We need to know your personal data to provide you with the services offered through this website, within the framework of a contract between us regarding their provision, as well as information you have requested or explicitly consented to. We will not collect personal data that we do not need for the aforementioned purposes.

Art. 6 - How Your Information Is Used

We may use your information to:

  • Provide the services you have requested, including processing your orders and fulfilling our obligations arising from contractual relations between us;
  • Provide new information directly related to services you have requested;
  • Respond to inquiries and provide you with the information you have requested, including assistance in resolving issues related to your inquiries;
  • Use remarketing through trusted websites, including Google AdWords and Facebook;
  • Seek your opinions or comments regarding the services and products/trainings we provide;
  • Conduct statistical and other analyses to improve our services;
  • Protect your interests in connection with the use of the website or our services;
  • Inform you about changes to the terms and conditions, privacy policy, or our services.

Art. 7 - How Long We Keep Your Information

We keep your personal data only as long as necessary for the respective activity for which they were provided or as stipulated in a contract between us, while complying with the requirements and deadlines set by the Accounting Act, tax laws, and other applicable regulations in the Republic of Bulgaria.

Data you have provided for marketing purposes will be kept until you notify us that you no longer wish to receive such information from us.

After achieving the purposes of processing your personal data, we will destroy them.

Art. 8 - Who Has Access to Your Information

We will not sell, rent, or share your information with third parties for marketing purposes.

We may transfer your information to third parties—service providers, subcontractors, and other related organizations—solely for the purposes of performing tasks and providing services to you on our behalf.

However, when using third-party service providers, we disclose only the personal information necessary to provide the service, and we have a contract with the respective third party requiring them to protect your information and not use it for their direct marketing purposes.

We will not provide your information to third parties for their marketing purposes unless you have requested it or it is required by law, court order, or to prevent fraud or other crimes.

We work with various third-party service providers to provide you with quality and reliable services. When researching or purchasing any of these services, the respective third-party service provider will use your data to provide you with information and fulfill their obligations arising from contracts with them. In some cases, they will act as data controllers for your information, so we recommend that you familiarize yourself with their Privacy Policy. These third-party service providers will share your information with us, and we will use it in accordance with this Privacy Policy.

Disclosure of your data to government authorities will only occur in cases provided by law and in a manner that does not exceed the purposes for which they were requested.

The Commission for Personal Data Protection exercises legal control over the processing of personal data, and we ensure full access to the personal data records we maintain under the legal conditions for such access.

Art. 9 - Where We Process Your Data

All personal data we process is processed in Bulgaria, but for hosting and maintenance purposes, this information is stored in Bulgaria. Third parties do not have access to your personal data unless required by law.

Art. 10 - When We Will Contact You

You have the choice of whether or not to receive information from us.

We may contact you freely when and to the extent necessary to provide the services you have requested, to fulfill our contractual obligations, to provide new information directly related to services you have requested, in response to your inquiry, to protect your interests in connection with the use of the website or our services, or based on a legal requirement. We reserve the right to send a newsletter with updates from the website, for which you have subscribed with your email address.

We will not contact you for marketing purposes via email, phone, text messages, or mail unless you have given us your prior explicit consent, or the communication is directly related to you and complies with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679).

Art. 11 - How You Can Access, Correct, or Delete Your Personal Data

You have the right at any time to request from us:

access to your personal data collected in the process of providing and using the services, including: confirmation as to whether we process your personal data, what categories they fall under, the purposes of such processing, and the recipients to whom the data is disclosed, as well as a copy of your personal data being processed and its source;
correction of information you have provided to us when it has become incorrect or outdated, such as your email address, and any other information;
deletion or blocking of your personal data when their processing does not comply with the requirements of the Personal Data Protection Act or the General Data Protection Regulation (Regulation (EU) 2016/679);
notification of such correction, deletion, or blocking to the third parties to whom your personal data have been disclosed, unless this is impossible or involves disproportionate effort.

The requested action regarding access, correction, deletion, or blocking of personal data is performed solely with respect to your personal data. It is free of charge.

To request access, correction, deletion, or blocking of your personal data that we process, you must send us a written application containing:

1. name, address, and other data for identifying the respective individual;

2. description of the request;

3. preferred form for providing the information under Art. 28, para. 1;

4. signature, date of submission of the application, and correspondence address.

5. notarized power of attorney when submitted by an authorized person. The application may also be signed with an electronic signature.

The application should be sent to: info@rental-carsbg.com

We will fulfill your request for access, correction, deletion, or blocking within 14 days, in compliance with legal requirements and exceptions in this regard.

You will be notified of the decision to carry out the requested action or the refusal to do so in accordance with legal requirements. Notification will be sent to you by mail with acknowledgment of receipt or can be obtained in person against signature.

Art. 12 - How You Can Object or File a Complaint Regarding the Processing of Personal Data

In cases provided by law, you have the right to:

object to us against the processing of your personal data if there is a legal basis for doing so; if the objection is justified, the personal data of the respective individual can no longer be processed;
object to the processing of your personal data for direct marketing purposes;
be notified before your personal data are disclosed for the first time to third parties or used on your behalf for the purposes mentioned in the previous point of this article, with the opportunity to object to such disclosure or use.

If you wish to file any complaint regarding how your data is processed, you can contact us at info@rental-carsbg.com. If you are not satisfied with our response or believe that we are not processing your data lawfully, you can contact the competent authority for personal data protection—the Commission for Personal Data Protection.

Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2

Tel.: 02/915 35 18, 02/915 35 15, 02/915 35 19, Fax: 02/915 35 25

Email: kzld@cpdp.bg

Website: www.cpdp.bg

Art. 13 - Security Measures to Protect Your Information from Loss, Misuse, or Alteration

When you provide us with personal information, we take steps to ensure it is processed securely. The website www.rental-carsbg.com uses the SSL protocol for secure communication. HTTPS authenticates the website and the corresponding web server where it is hosted. It also encrypts the two-way connection between the client and server, providing protection against eavesdropping, tampering, or falsification of message content. In practice, this provides sufficient guarantees that the user is connecting to the correct website (not a fake copy) and ensures that the content of messages between the user and the website cannot be read or altered by third parties. Additional information about HTTPS (https://en.wikipedia.org/wiki/HTTPS).

Non-sensitive information (your email address, etc.) is transmitted normally over the internet, and therefore 100% security can never be guaranteed. In this regard, although we strive to protect your information, we cannot guarantee the security of the information you send us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems.

Art. 14 - Profiling

We will not use automated decision-making or profiling.

Art. 15 - Use of Cookies

Like many other websites, ours uses cookies. "Cookies" are small isolated packets of information sent by an organization to your computer to recognize you during your visit. They collect statistical data about your actions in the browser. This allows us to track user traffic patterns and develop statistical analyses of service usage, such as time spent on the website and the most frequently visited pages. Cookies do not identify you as an individual, and the aggregated statistical data does not include personal information. Cookies help us improve the website and provide better personalized service.

By agreeing to use this website and its services, you consent to the use of "cookies," including Google Analytics cookies.

If you prefer not to receive "cookies" while browsing the Website or through HTML-formatted emails, you can refuse them. To do this, you can set your internet browser to warn you before accepting a cookie or to reject cookies when it alerts you to their presence. Typically, you can find these settings in the 'Options' or 'Preferences' menu of your browser. To learn about these settings and for more detailed information, you can use the 'Help' button in your browser's menus.

Art. 16 - Links to Other Websites

Our website may contain links to other websites operated by other organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements of other websites you visit. We are not responsible for the security policies of other websites, even if you access them via links from our website.

Additionally, if you have reached our website through a third-party website, we cannot be responsible for the privacy policy and practices of the owners and administrators of that third-party website, and we recommend that you check its Privacy Policy.

Art. 17 - Transfer of Personal Information Outside Europe

As part of the services we provide to you, the information you provide to us may be transferred to countries outside the European Union ("EU"). These countries may not have similar personal data protection laws as Bulgaria. By providing your personal data, you consent to this transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure the protection of your personal information in accordance with this Privacy Policy.

If you use our services while outside the EU, your information may be transferred outside the EU to provide you with those services.

Art. 18 - Review of This Policy

We regularly review this Policy to ensure high-quality and lawful protection of your personal data. This Policy was last updated in March 2018 and complies with the General Data Protection Regulation (Regulation (EU) 2016/679).